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Accessible Customer Service Plan Providing Goods and Services to People with Disabilities

Market Connections is committed to excellence in serving all clients including persons with disabilities.

Our Commitment

Market Connections will make best efforts to satisfy the needs of persons with disabilities using appropriate methods.

Communication

We will communicate with people with disabilities in ways that take into account their disability.

Service Animals

We welcome people with disabilities and their service animals. Service animals are permitted on parts of our premises that are open to the public.

Support Persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises, providing the support person presents proof of their legal authority to act as the client’s agent.

Training

Market Connections will provide training to all its employees, volunteers and others who deal with the public or other third parties on our behalf. This training will be provided to staff within the first month of being hired. Training will include:

Feedback Process

Customers who wish to provide feedback on the way Market Connections provides goods and services to people with disabilities can email customerservice@marketconnections.com or call our office directly at 1-888-659-4755 and speak to the Client Service Manager. All feedback, including complaints, will be addressed by email or phone depending on the method the feedback was received.

Customers can expect to receive a response within two business days. Any policy of Market Connections that does not adhere to, respect and/or promote the dignity and independence of people with disabilities will be modified or removed.